Due to the artistic nature of our profession, we do not offer refunds on services performed. If you are not completely satisfied with your service, please contact us within two days of your date of service so that we may remedy the situation. A redo service may be complimentary; however, it must be consistent with the original style and/or color. We will not honor redo or adjustment requests if the hair has been altered since the date of service.
We will be happy to adjust or tweak your haircut within one week of your date of service.
All redo and adjustment requests are at the sole discretion of management. We cannot guarantee chemical services unless professional cleansing, conditioning, and styling products are used at home. We will be happy to recommend products specific to your needs.
We stand behind all of the products we use and sell. Retail products are 100% guaranteed against defects. We will happily offer an exchange if a product you purchased does not work for you.
Near West End
111 N Lombardy